*The $75 qualification is based on your order subtotal after discounts and before any tax (Florida residents only) is added.
Orders less than $75 will be charged a flat rate of $6.99 for USPS ground delivery.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order in our scent store, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund.
We usually ship within 2 business of receiving the order. We check for orders daily and have your order on its way as fast as we can. When your order is shipped, we will send you an email with the tracking number. Delivery times will vary depending upon the distance traveled and time of year. Most orders should reach their destination between 4 - 6 days of being shipped. Most international orders are delivered within 10 to 15 days after arriving at the foreign postal administration.
If you become concerned about your order, please send an email after a reasonable amount of time has passed and we will trace your order for you.
We ship most orders via USPS. The most cost-effective shipping to Alaska and Hawaii is via the USPS Priority Mail which we will use. We ship orders with Priority Mail from the USPS to Hawaii, Alaska, Puerto Rico, US Military APO/FPO and US Territories and all PO Boxes. All charges are calculated at checkout. Postage/shipping costs will be automatically added to your order and are visible at checkout. Before placing your order, simply click on the "Apply" button next to shipping options at checkout and you can view the cost of shipping prior to submitting your order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.